Does not need to be written in paper form, just answer questions fully with 2 to 3 sentences. No resources are needed please include question underlined with answer following  Chapter 11   What are the key steps of the development process? Why is a program document important? At what stage in the process should it be prepared? What are the three design phases the architect typically works through? What areas should be adjacent to the hotel kitchen?       Chapter12     The planning phase for property renovation can be broken down into what four steps? How are renovation costs and benefits estimated? What are some of the benefits and liabilities of closing a hotel while it is being renovated?