Identify a situation in which you have some responsibility for another person whose performance is significantly below your expectation. Using the Work Performance Assessment included in the Skill Practice section of the chapter (p. 298-9), collect information on the individual’s perceptions of the situation. Using the Performance Diagnosis Model (p. 296, decision tree) in that section, specifically identify the perceived performance problems. Compare these results to your own of the situation. Conduct an interview with the individual and discuss the results, highlighting areas of disagreement. Based on this discussion, formulate a plan of action that both parties can accept. If inadequate ability is the problem, follow the resupply, retrain, refill, reassign, and release remedial steps. If insufficient effort is a problem, use the steps for reprimanding, redirecting, and rewarding discussed in the chapter as a resource for this discussion. Implement this plan for a period of time and then report on the results.